Help.

Two ways, side by side. Discover (the home tab) is a swipeable deck of events, one card at a time. Explore (the map tab) shows everything on a map or a plain list, with search by name, place or category. Both filter by category, music, nightlife, arts, sports, food and more, and Explore adds a date filter so you can plan for when you're free.

Yes. On the welcome screen, tap "Explore events without an account" and you can browse Discover, the map and any event page. Saving, tickets, friends and your plans need an account, after a couple of likes we'll ask you to create one, and we drop you back where you were. Browsing as a guest lasts for that session, so next time you open the app you'll land on the sign-in screen.

Swipe right (or tap like) to save an event to your favourites; swipe left (or tap pass) to skip it. Swipe up to peek at the details, and tap the card to open the full event. The undo button brings the last card back, and "I'm in" takes you straight into the RSVP or ticket flow.

Tap the heart on any event, or swipe right on it in Discover, either way it's saved to your favourites, under My plans on the Saved tab. Favourites only shows events that haven't happened yet; once one has passed it drops off the list. Saving needs an account, so if you're browsing as a guest we'll ask you to sign up first, then drop you back where you were.

That's Explore. Every pin marks an event, coloured by category, music blue, sports green, food orange, nightlife purple, arts red. Tap a pin for a quick preview, then open the full event; use the floating button to flip between map and list, and the filter button to narrow by category or date.

Every event has a link. Tap share on the event and you get upptoapp.com/event/… to send to whoever you want. Your profile has one too, tap share on your profile and the share sheet opens with upptoapp.com/u/yourhandle, so set a username first if you haven't got one. If the person you send it to has UpTo, the link opens the event or the profile right in the app. If they don't, the event link still shows them the basics, when, where, price, the category, and a line if it's 18+, plus a button that opens UpTo. A profile link just shows the @handle and that same button.

Open Find people and search by name or @handle. Tap Add to send a request, it turns to Requested until they accept; if they'd already sent you one, adding them makes you friends on the spot. Incoming requests wait at the top of Find people under Requests, and you can also add someone straight from their profile.

One tap. Removing someone clears whatever's there, unfriending, declining a request they sent you, or cancelling one you sent, and it tidies up the matching notification on both sides.

Your @handle is your username on UpTo, a plain @name, no suffix. It's how friends find and add you: search someone's @handle in Find people and their profile comes up. Handles are lowercase, and every profile has its own link, so you can share yours.

When the search box is empty, we suggest a few people to get you started, friends of your friends (ranked by mutual friends, shown as "3 mutual friends") and people with the same nationality as you. Adding your nationality makes the suggestions better. We never suggest people you're already friends with or have a pending request with.

Yes. On an event, friends who have a ticket show as a row of avatars, "Ana and 11 others are going", and you can tap through to the full list. "Who's going" also gives you the vibe of the crowd: how many are attending, how many are friends, the usual age, and the gender and nationality split, aggregated and anonymous, and only shown once enough people have joined.

There isn't a follow button yet. You can tap an organizer's name on any event to open their profile, where their events sit under Upcoming and Past. A blue tick next to the name means it's an organizer account.

In Settings you can update your photo, name, nationality and university, and change your email or @handle. Your interests shape what Discover and "For you" suggest, and they build up from the events you save.

You need to be at least 16 to have an UpTo account. We ask for your date of birth when you sign up.

After you pay, your ticket and its QR are in the app straight away, and a confirmation email lands too. Free RSVPs are confirmed in the app only, no email. Your tickets live under My plans on the Tickets tab, split into upcoming and past. Open one to see the code and QR, and the organizer scans that QR at the door to check you in. A ticket moves to past once the event's end time has gone by (or six hours after it starts, if no end time was set): it reads "This ticket is no longer valid", fades, and stays as a keepsake. One exception: events whose tickets are sold on the organizer's own site never give you an UpTo ticket, so there's no QR here to show, entry runs on whatever they sent you.

Give it a minute. Tickets are issued the moment your payment confirms, and they land under My plans on the Tickets tab. If it isn't there yet, tap My plans again, that reloads your tickets, no need to restart the app. And if something broke on our side after you were charged, the payment is refunded automatically, so you're not left paying for nothing. Anything still looks off, email contact@upptoapp.com.

It's under My plans on the Tickets tab, in the app, that's the source of truth, even if the email never arrived (free tickets don't send one at all). Give it a few seconds after paying, then close and reopen the app. If the event's tickets are sold on the organizer's own site, there's no UpTo ticket to find, your ticket comes from wherever you bought it, not from us. And if you were charged and no ticket ever appeared, we refund you in full automatically, though it can take a few days to show back on your card. If it doesn't, or anything else looks off, write to contact@upptoapp.com and we'll sort it out.

Yes. On a paid event you pick the quantity at checkout, per ticket type if the event has a few, up to what's left in that type, and you can add each person's details on the way (all optional, you can skip it). On a free event you claim them all in one go: up to 10 at a time, never more than what's left, and once you've claimed you're done for that event, you can't come back for another. Either way, each ticket gets its own QR, so everyone in your group is checked in separately at the door.

Not yet. Tickets live in your account, so there's no transfer or resale inside UpTo for now. What you can do is get them all in one go: choose how many you need, and before you pay or claim we'll ask for each person's details, age, gender and nationality, all optional, and you can skip. Every ticket gets its own QR and they all sit in your app, and each QR only scans once, so you hand a different one to each person at the door. One thing to watch on free events: you can claim up to 10 in one go, but only once per event, so bring your friends into that first claim.

When one of your ticketed events is less than a day away, it jumps to the top of the Tickets tab so your QR is one tap from the door. It hangs around for a few hours after the start, then goes back into the normal list. Everything else stays where it always is, under upcoming.

Yes. If you have a ticket, we nudge you the day before and again shortly before doors, once each, never more. Organizers get their own version: a heads-up the day before, and a reminder to open the scanner when it's about to start.

Yes, both. Open your ticket and you'll find Add to calendar and Directions right under it, the calendar entry carries the title, place and time, and directions open in your maps app. The event page has Add to calendar too, before you even have a ticket. Once an event is over the buttons go away and the ticket just reads that the event has ended.

Some events are on UpTo for discovery only: the organizer sells their tickets on their own site. On those you'll see "Tickets sold by the organizer outside UpTo" where the price usually sits, and a "Get tickets" button instead of "I'm in". Nothing is bought in the app, so there's no UpTo ticket, no QR and no attendee count for them. You can still save the event, get directions and add it to your calendar like any other.

It opens the organizer's ticket site in your browser, and you buy there under their terms. We count the tap so the organizer knows how many people we sent them, that's all we know about it. The purchase, the ticket and getting in are between you and them. You don't need an UpTo account to tap it. If there's no button, the organizer hasn't shared a link yet and the event is just an announcement, check their page for details.

The organizer sets it, and you'll see it the moment you go for tickets: a soft pink card with a red "18+ event" tag and a line you have to tick. Pay, or Continue on a free event, stays locked until you do. There's no 18+ badge on the event card or the event page yet, so if you're planning a night out, assume nightlife is adults-only, organizers who pick nightlife get the 18+ switch turned on for them and can't turn it off. One gap worth knowing: if the tickets are sold on the organizer's own site, there's no ticket step in UpTo, so you won't see the card at all, check the age rules on their page before you buy.

Because the organizer marked the event 18+, and we want you to say so before you get tickets. It's one tap on the "18+ event" card: on a paid event it sits on the review-and-pay step and Pay stays locked until you tick it, on a free 18+ event it's on the quantity step and Continue is locked the same way. What you're confirming is that you and anyone you're getting tickets for will be 18 or over, and that you know ID gets checked at the door. It's your word, we don't ask for your birth date or check anyone's age at that moment. The organizer does that on the night.

Expect it, yes. The tick in the app is your word; the real check is the organizer's at the door, and it's their job to do it. Bring ID for everyone you got tickets for. If someone can't show they're 18+, the organizer can turn them away, and that isn't an automatic refund, it's their call.

Yes, on 18+ events only. We keep that you ticked it, which version of the wording you saw and when it was recorded, on the order for a paid ticket, on the tickets themselves for a free 18+ event. Ordinary events store nothing of the sort. It's a record that you were shown the rule and agreed to it, nothing more, no birth date, no document, no ID scan.

No, 18+ events are adults only, and you should expect to be asked for ID at the door. The app won't stop you: nothing in checkout or the free claim looks at your age, so you can technically get a ticket. What you will have done is tick a box saying you and everyone you're getting tickets for will be 18+, and we keep that with your order. If the organizer turns someone away, that's their call, and it isn't an automatic refund, only a cancelled event refunds you automatically. The one thing we do hold to: an organizer's nudge about an event you saved never goes out on an 18+ event unless we can confirm you're over 18. If we don't know your age, you don't get it.

No. You pay exactly the ticket price you see, nothing is added at checkout. UpTo's commission comes out of the organizer's share, not your pocket, and everything's in euros.

You pay by card through Stripe, our payment processor, in its secure checkout. Your card details go straight to Stripe, UpTo never sees or stores them.

Euros. Checkout, commission and payouts are all in EUR.

Right before you pay, or claim a free ticket, we ask about each person you're bringing: date of birth, nationality, gender. Your own card comes pre-filled from your profile, and you can flip it to "someone else" if you're only buying for other people. None of it is required, "skip for now" is always there, even when the continue button is still greyed out. Only an age goes with the ticket, never your birth date, and if you leave a field blank we fall back to what's already on your profile. Other people only ever see it as the aggregated "who's going" picture on the event, and only once at least 5 people have tickets. The organizer of that event is the exception: their guest list shows those details next to your name and email, because they need it to run the door.

This is about tickets you bought inside UpTo. If the event sends you to the organizer's own ticket site, that purchase never passes through us and their refund rules apply, not ours. For tickets bought here: if the organizer cancels the event, you're refunded in full automatically, including UpTo's fee. Otherwise a ticket is for a set date, so there's no 14-day cooling-off period under EU law and your purchase is final once confirmed. Changing your mind isn't grounds for a refund; any other refund is up to the organizer, so reach out to them directly.

You're refunded in full, automatically, the whole ticket price, including UpTo's fee, with nothing to chase. The money goes back to the card you paid with; depending on your bank it can take a few business days to show up.

Some events on UpTo are here for discovery only, the organizer sells the tickets on their own site, and "Get tickets" takes you there. The event page says so before you tap, and if the organizer hasn't added a link it just points you to their own page. We never see that payment, so there's no ticket or QR from us in the app and no refund we can process. Anything about the ticket, the price or your money is between you and the seller, under their terms. The organizer's profile is on the event page, so that's where to start.

If you paid for your ticket, the date can't move. Once an event has sales the app blocks it, so the only route is cancelling, and cancelling refunds everyone in full. Free events work differently: the organizer can still move the date, and you get a notification when it actually changes. The venue is locked either way once tickets are out. Edits to the title, description or photos stay silent on purpose, so a typo fix doesn't land like an alarm.

The organizer, not us. UpTo is the platform that connects you, the organizer is the seller and the one responsible for the event. We collect the payment on their behalf and pass it on. Right before you pay, the app names the seller, and if they've told us they sell as a private individual or a non-commercial group rather than a business, we say so there too.

It can. If an organizer sells as a private individual or a non-commercial group, the consumer-protection rules that apply to businesses may not apply to your purchase. We show you the organizer's status at checkout so you know before you pay.

Yes, on the sign in screen you can continue with Google, and with Apple if you're on iPhone. The first time, there's one quick step before you land in the app: pick your @handle and add your date of birth. Gender and nationality are optional. You need to be 16 or over, and your date of birth is only used to show you age-appropriate events, it's never shown on your profile. If that email already has an UpTo account we link the two rather than making a second one, as long as Google or Apple tells us the address is verified; if it isn't, verify it with them first and try again. Accounts created this way have no password, so Password & security doesn't show up in Settings, you keep signing in through Google or Apple.

It's a 6-digit code and it's good for an hour. Check spam first, and that you typed the address right. On the code screen there's Resend code, it wakes up after a minute if you need a fresh one. You can't sign in until the email is verified. Still nothing after that, email contact@upptoapp.com.

Go to Settings and open Password & security. You'll need your current password, then choose a new one, 6 to 64 characters, and different from the old one. Anyone signed in on another device is signed out on the spot, which is exactly what you want if this is a "someone else is in my account" moment. If you signed in with Google or Apple there's no password to change, so you won't see the option at all.

On the sign-in screen, use the reset option and we'll email a 6-digit code, good for 30 minutes. We always say the same thing back, whether or not that address has an account, no one gets to use it to check who's on UpTo. You type the code, we check it, then you set the new password. That signs you out everywhere, so you log back in fresh.

Yes, both from Settings. If the email or @handle you want is already taken by another account, we'll tell you so you can pick something else.

Your @handle is 3 to 20 characters, has to start with a letter, and can use only letters, numbers, dots and underscores. We lowercase it for you, so typing Dani gives you @dani. A few names are reserved (like admin, help or settings). It's unique to you, and whether you're picking it at sign-up or changing it later, we check as you type and tell you if it's taken.

Public is the default. Even then, a profile is a small thing: your name, @handle, photo, nationality, how many friends you have and when you joined. Never your email, your tickets or your friends list. Private means only friends you've accepted see that; everyone else gets a minimal card with your name, @handle and photo, enough to recognise you and send a request. Private also hides your nationality anywhere else you show up to people who aren't your friends, search results and suggestions included. You can switch it any time in Settings, under Account privacy.

Yes, you still come up in people search either way, so friends can find you and send a request. What changes is how much comes with you: a non-friend sees your name, @handle and photo, and your nationality is left out of the result. We also never suggest you to strangers under "same nationality" while you're private, that label would give away the thing you hid. Friends of your friends can still see you suggested, minus the nationality.

Your ticket is never on show to strangers. The "friends going" row on an event is built from accepted friendships only, so only people you've actually added see that you're going, private or not. The wider crowd numbers (how many are attending, the usual age, the gender and nationality split) are aggregate and anonymous, and we don't show them at all until at least 5 people have joined, so nobody gets singled out.

Only your accepted friends, and only around the event itself: if you hold a ticket, you show up in the row of friends going on that event, both on the card while they browse and on the event page. They see your name, @handle, photo and nationality there. Other people looking at the same event never see you. The one exception is the organizer of an event you bought a ticket for: they get an attendee list with your name and email, plus the age, gender and nationality you gave at checkout, so they can run the door. Your profile shows your name, @handle, photo, nationality and how many friends you have, never who they are. Want less? Settings, then Account privacy, makes your profile private: after that only friends see your nationality and friends count, and everyone else just gets your name, @handle and photo.

Only if you want the little "850 m away" line on the cards in Discover. That's the one thing it's used for, and we check once and reuse it for a few minutes rather than pinging your phone on every swipe. Say no and everything else works the same, the map, search and filters don't need it.

Yes. Settings, Appearance: light, dark, or follow your phone. We remember your choice, and on the system setting the app flips with your phone as it changes. The sign-in screens stay light either way.

We keep it lean. An email or a social login is enough to sign up, we don't ask for your phone number. You choose whether your profile is public or private in Settings, and you can export or delete your data whenever you want.

Both live in Settings.

Under Privacy & data, tap Export my data. We build one JSON file and hand it straight to you to save or send on: your profile and the events you've saved, your tickets, your notifications, your interests, your friend connections, and your events if you're an organizer. That's your GDPR right of access, so it's yours whenever you want it.

Delete my account is right at the bottom of Settings, under Log out. It closes your account and anonymises you: your name, email, username and profile details are wiped, and your notifications, interests and friend connections are deleted. Tickets you already bought stay valid and still scan at the door. We keep the financial records behind past ticket sales, no longer linked to you, for the legal retention period.

One thing if you're an organizer: you can't delete while you still have an upcoming event with tickets sold, wait until it's done. Upcoming events with no sales yet are cancelled for you.

Settings, right at the bottom: Delete my account. It anonymises your personal details and you won't be able to sign in again. One thing first, if you still hold tickets for events that haven't happened, deleting invalidates them and there's no refund, so we'll ask you to confirm. What we keep afterwards is in the Privacy Statement.

Your personal details are anonymised and you won't be able to sign in again. Your notifications, interests and friend connections are deleted outright, your devices stop getting push, and your @handle is freed up for someone else. Because UpTo handles payments, we keep some financial records (like past tickets) for the legal retention period, no longer linked to you. Two things to know first: if you still have tickets for upcoming events, deleting invalidates them without a refund, and we'll ask you to confirm. And if you're an organizer, upcoming events with no sales are cancelled with you, while an upcoming event has tickets sold, you can't delete yet.

Only what's needed to run the event you're going to, guest list, entry, safety. They can't use it for their own marketing, sell it, share it, or add you to a mailing list without your consent. Organizers of 18+ events also have to handle under-18s' data with extra care.

Open Notification preferences in Settings. Under "Push from UpTo" there are three: New events (what's new, weekly), For you (based on what you save) and Friend requests. They start on. Under "From organizers" there's a fourth, Event updates, that one starts off, and it's the only way an organizer can nudge you about an event you saved. Two kinds always reach you, whatever your settings: your ticket confirmation and a heads-up if an event is cancelled. Anything new also shows as a red count on the bell on your Discover screen.

The master switch, under Push notifications in Settings, silences every push in one go. Two still get through: your ticket confirmation and a heads-up if an event is cancelled. Nothing else is lost either, that switch only touches push, so everything still lands in your in-app inbox, and a paid ticket confirmation reaches your email as well (a free RSVP is confirmed in the app only). The topic switches work differently: turn off New events, For you or Friend requests and we don't send that kind at all, inbox included.

That's the one thing organizers can send you directly, and it's off until you switch it on in Notification preferences. With it on, an organizer can nudge you about an event you saved but haven't got a ticket for, spots left, that kind of thing. Never more than one per event every 72 hours, never if you already have a ticket, and on 18+ events only to people we can confirm are over 18. Switch it back off any time.

Yes, when it matters. If the organizer moves the date or the place, everyone holding a ticket gets an "Event updated" alert with a tap through to see what changed. Edits that don't affect you, a reworded description, a new photo, go through quietly. A cancellation always reaches you, even with push turned off.

Tap the bell on Discover. Everything lands there whatever your push settings say, reminders, ticket confirmations, cancellations, friend requests, and a red dot means something new. Friend requests can be accepted or declined straight from the list.

Very little, on purpose. Three things: your sign-up code, your password reset code, and the confirmation when you pay for tickets. Organizers also get their commission invoices. Everything else, reminders, friend requests, new events, cancellations, lives in the app and, if you've left push on, on your lock screen. We don't send newsletters.

Create your first event from the app (the + tab) and send it for review, on a regular account that's one event a week. If we approve it, your event is held and an invite shows up on your profile: accept the Organizer Agreement (you have to be 18+) and your event goes live and you're an organizer. From then on there's no weekly limit and no review, you get scanning and analytics, and once you connect Stripe you can sell paid tickets and get paid out.

Before you're an organizer, yes, every event you submit gets reviewed, and you can submit one event per week. But approving it doesn't put it live on its own: it approves the event and invites you to become an organizer, and the event stays held until you accept the Organizer Agreement. Nothing of yours goes live before you've accepted. Once you have the role, your events publish without that review and without the weekly limit. We can still step in on an event that breaks the rules, and approval is never an endorsement.

On a regular account it's one event per week. We count every event you created in the last seven days, so one that's still in review, or one we didn't approve, still uses up your week. The clock runs from when you submitted it, not from when we replied, so wait until seven days after that submission. When we approve one of your events we invite you to become an organizer; accept the Organizer Agreement and the weekly limit goes away.

Organizing is 18+. To publish events and sell tickets you have to be at least 18, and you accept the Organizer Agreement first. We check your age when you accept it, and if we can see you're under 18 we can't grant the role.

From the create tab. You need a title, at least one photo and a category to get through the form; a description, the spot on the map and an end time are optional, but worth filling in. Then pick how tickets work: free, paid, or, organizers only, sold on your own site. Paid needs your Stripe account finished first and at least one ticket type above €0.00, and capacity has to be at least 1. If you use several ticket types, their capacities add up to the event's total. Your event is created as a draft, so publish it when you're happy with it.

Yes. There's an 18+ switch on your event's edit screen, and you can flip it any time, even after tickets are sold. Pick nightlife and it locks on. With it on, anyone taking a ticket has to tick that they and everyone they're getting tickets for will be 18+, on paid and free tickets alike, and we keep that tick with their order. It's a self-declaration, though: checking ID at the door is on you (NIX18 in the Netherlands). And when you send the reminder to people who saved your event, we leave out anyone we can't confirm is 18 or over, nightlife events count as 18+ there even if the switch is off.

Yes, if you have the organizer role. When you set up tickets, pick external and paste your https link. Your event shows up in Discover and on the map like any other, and the button on it says "Get tickets" and opens your site. We don't sell those tickets, so there's no price, no capacity, no ticket types, no QR codes, no Stripe and no commission. We do count every tap on your link, so you can see the interest in your analytics. The link is optional: leave it out and the event is simply informational, with no button. You can change the link whenever you want, but price and capacity can't be added to an external event later, so if you plan to sell on UpTo, pick free or paid from the start. Regular accounts can't create these.

Some of it, and it gets stricter the moment someone holds a ticket. Before any ticket exists you can change the dates, the place and the capacity, along with the text, category, photos and the 18+ switch. Once someone holds a ticket on a free event, you can still change the text, category, photos, the 18+ switch and the dates, the place and the capacity are locked from then on. Once a ticket is sold on a paid event, only the text, category, photos and the 18+ switch can change: the date, the place, the price and the capacity are part of what people paid for. We only message your attendees when a date or the venue actually moves, so fixing a typo doesn't ping anyone. Two things to know up front: your ticket types and their prices are set when you create the event and can't be edited afterwards, and if your event has more than one ticket type you change the total by adjusting each type's capacity so they add up. If the date or the place truly has to change on a paid event, the only way is to cancel it, that refunds everyone in full, our commission included. An event that's cancelled or already over can't be edited at all.

Not after the fact, set it before you publish. The edit screen lets you change the title, description, categories, photos, the 18+ flag and, while nothing is sold, the dates. Capacity isn't one of them, and the capacities on your individual ticket types are fixed from the moment you create the event. If the number is wrong and the event is still a draft, delete it and set it up again. Once it's published, or once someone holds a ticket, the only way out is to cancel the event.

You can delete a draft or an unpublished event as long as nobody holds a ticket for it, deleting also clears the sales links you made for it. To take a live event off the app, unpublish it, but that only works before the first ticket goes out, free ones included: one claim or one sale locks it. An unpublished event can still be deleted afterwards. Once someone holds a ticket, the only way out is cancelling the event, and everyone gets refunded.

Open the event from your dashboard and scroll to the bottom of its screen. Cancelling only works while the event is published: a draft you just delete, and a free event you unpublish (that's blocked once anyone has a ticket, so get in touch and we'll help).

Cancelling refunds every buyer in full, our commission included. We refund per payment, so a group order of four tickets goes back to the card as one refund. Any free tickets on the event are cancelled, nothing was charged, so there's nothing to send back. If a refund doesn't go through, we flag it and sort it out by hand; the event is cancelled either way.

Cancelling is final. A cancelled event can't be edited and can't be put back up, you'd create it again from scratch.

One more thing: after a paid event has ended you get 30 days with the same button, now called "Refund all buyers", in case something went wrong on the night.

Open the scanner on your event and point it at each attendee's QR. A valid ticket checks in on the spot. A code that's already been scanned is refused, so the same ticket can't get two people in, and a cancelled or refunded ticket won't scan either. The scanner only works for your own event, a QR from anywhere else reads as invalid. While the doors are open you get a live view: how many have arrived, how many in the last hour, and arrivals in half-hour blocks.

Yes, both. Your event has an attendee list, one row per ticket, with the name plus the age, gender and nationality that attendee chose to share, and you can export it as a CSV from that screen. From the event's edit screen you can also pull a sales report: every ticket with when it was bought, what was paid, whether it's been scanned and whether it was refunded. Neither export ever contains QR codes: those are door keys, and a forwarded spreadsheet shouldn't let anyone in. Cancelled tickets drop off the attendee list, but they stay in the sales report with their refund status, so the money still reconciles. The report needs at least one ticket out there, before that there's nothing to download. And attendee data is only for running that event.

You are. UpTo is the marketplace in the middle, when someone buys a ticket, the contract is between you and that attendee, and you're the one responsible for delivering the event as advertised. We collect the payment on your behalf and pass it to you, minus commission.

Yes, for paid events. Once you're an organizer, you can't even create one until Stripe tells us that both charges and payouts are switched on for your connected account, if they aren't, the app stops you right there and offers to open Stripe onboarding so you can finish. Free events, and events whose tickets you sell on your own site, skip that check completely. If you're not an organizer yet and you're submitting an event for approval, nothing checks Stripe when you create it, but nobody can buy a ticket until your charges are enabled, so get it set up before your event goes live. Stripe runs the identity checks (KYC), and your use of it is also covered by the Stripe Connected Account Agreement you accept along the way.

On each paid ticket, commission is 7% with a €0.60 minimum. Up to €8.64 the €0.60 floor is what you pay; from €8.65 the 7% takes over. A €0.00 ticket type inside a paid event pays nothing, so a guest list costs you nothing, and free events are €0.00 too. The commission is taken through Stripe at the moment of sale, so you receive the ticket price minus commission, and it's always trimmed to stay under the order total, you keep at least €0.01 of every sale, whatever the price. The 21% Dutch VAT (BTW) on that commission is added on top and billed separately on a monthly invoice, so it isn't netted out at sale time. If you're a business in another EU country with a valid VAT number, reverse charge applies instead, see the VAT question below.

No. Free tickets carry no commission at all, €0.00. UpTo only earns on paid tickets.

Yes. A €0.00 type can sit next to your paid ones, a guest list, a comp, a plus-one, and it pays no commission at all, not even the €0.60 minimum. Two things to know before you set one up. Your paid event needs at least one type above €0.00, or we won't publish it: with everything at zero nobody could ever check out, so make it a free event instead. And a €0.00 type in a paid event only goes out alongside a paid ticket in the same order, if someone picks nothing but free ones, checkout tells them there's nothing to pay for this selection. Claiming a free ticket on its own only works on free events, so if you want people to get in for nothing without buying anything, make the whole event free.

Nothing, €0.00. An external event has no price, no ticket types and no capacity on our side, so no money ever moves through us, and you don't even need Stripe connected to put one up. All we ask is that your ticket link is an https:// address. What we do count is the taps on that link, and you'll find the number in your event analytics, so you can see the traffic UpTo is sending you. Only organizers can list an event this way.

Added on top. Commission is 7% per ticket with a €0.60 minimum, and 21% Dutch VAT (BTW) sits on top of that commission, you bear it as the organizer, and only the commission itself comes out of the ticket price at the moment of sale. For every month in which you sold paid tickets you get one invoice covering that month, with the commission and the VAT shown. It's emailed to your billing email (or your account email if you haven't set one) and you can download it any time in the app under billing. If you're an EU business outside the Netherlands with a valid VAT number, the reverse charge applies instead, see the next question. One thing worth doing early: fill in your billing details. Without a country we default to Dutch 21% and hold the invoice for a human to check before it goes out.

If you're a business established in another EU country and your VAT number checks out in VIES, the reverse charge ("btw verlegd") applies to our commission, so no Dutch VAT is added on the invoice. If we can't validate the number, it's wrong, or VIES is down when we check, we can't reverse-charge it, and the commission is invoiced with 21% Dutch BTW instead. You can fix or add your VAT number in your billing details any time before the invoice goes out and we'll check it again, so it's worth getting right. Dutch organizers pay 21%, whether you organize as a business or as a private individual. If you organize as a private individual elsewhere in the EU, we look at your case before invoicing, because the place of supply isn't always the Netherlands. And if you're established outside the EU, our commission falls outside EU VAT and none is added. The VAT on the ticket itself is yours to handle, not ours.

Your legal name, address and country, whether you act as a business or a private individual, your VAT or KvK number if you have one, and an invoice email if you'd rather get invoices somewhere other than your account address. We need them to send you a correct VAT invoice for our commission. If you give us an EU VAT number we check it against VIES the moment you save and keep the result: the reverse charge ("btw verlegd") only applies to a number VIES confirmed, and only if you're a business in an EU country other than the Netherlands. If it comes back invalid, or the check can't go through right then, or you leave it blank, we add 21% Dutch VAT instead, same as for any Dutch organizer, business or not. If you're established outside the EU, our commission is outside the scope of EU VAT and nothing is added. Without a country saved we fall back to 21% and hold your invoice for a manual check, so fill your details in before your first monthly invoice.

No. You can organize as a private individual. You only need to tell us truthfully whether you're acting as a business or a private individual, because it affects your attendees' consumer rights and we show it to them. A VAT number only matters if you're an EU business outside the Netherlands and want the reverse charge on our commission, and we validate it before applying it.

In the app, under Settings, then Billing, then Invoices. That section unlocks once you're an organizer. You get one invoice per month, and you can download any of them as a PDF, it lists the commission per event, the VAT rate we applied and the amount, plus the reverse-charge mention if that's your case. We also email each one to you, with the PDF attached, as soon as it's issued. There's nothing to pay: the commission already came out of your sales, so these are just your records. Keep your billing details up to date, country, business or private, and your VAT number if you have one, because without them we can't issue your invoice and it won't show up here.

Through Stripe Connect, as a destination charge. The buyer pays the full ticket price to UpTo, UpTo keeps the commission as an application fee, and Stripe transfers the rest to your connected account. It's deducted automatically at the moment of sale, so you receive the ticket price minus commission.

Payouts go to your connected Stripe account. The money from ticket sales sits there until after your event has taken place, that hold protects you and your attendees against refunds and chargebacks on an event that hasn't happened yet. Once your event is done we release it, and that's a step we do by hand, so allow a few working days rather than expecting it the same night. If there's a real risk of refunds, chargebacks or fraud, we can extend the hold.

If you cancel the event, every attendee gets the full ticket price back, and our commission comes back with it, you authorise us to process those refunds. A refunded sale also drops off your monthly commission invoice, as long as the refund lands before that month's invoice goes out, so you don't pay VAT on commission you're no longer paying. For everyday "can I have my money back" requests, that's between you and the attendee, at your discretion, UpTo doesn't decide those. Chargebacks are your responsibility, and we can recover them from your held funds, from future payouts, or by direct invoice if your balance doesn't cover it.

Yes, but not without warning. We give you at least 15 days' notice before any change to the commission or fees. If you don't agree, you can close your organizer account before it takes effect.

The blue tick means the account is an organizer on UpTo. You get it when you become an organizer and accept the Organizer Agreement, from then on it sits next to your name on your profile and on every event you publish. There's nothing separate to apply for. It isn't a review of any single event: it says the account really is an organizer, and the events under that name are theirs.

It means you're looking at a real organizer account rather than a personal one, and that they've accepted our Organizer Agreement. Every organizer on UpTo has it. It doesn't mean we've checked that particular event, so still read the details and message the organizer if something isn't clear.

Email us at contact@upptoapp.com and we'll look into it, whether it's a dodgy event, an organizer, or another person on UpTo. Tell us what happened and we'll take it from there.

UpTo is run by UpTo V.O.F., registered with the Dutch Chamber of Commerce (KvK) under number 98872923, VAT number NL868681258B01, based in Groningen, the Netherlands. For anything at all, email contact@upptoapp.com.